Welcome to www.infifresh.com (the “Website”), operated by Infifresh Foods Limited, a company incorporated under the laws of India, having its registered office at 10th Floor, Urban Vault Citrine, Sy. No. 43/4, Sanjeevini Nagar, Hebbal, Bellary Road, Bengaluru 560092, India (“Infifresh”, “we”, “us” or “our”), together with its affiliates and subsidiaries, as applicable.

These Terms of Use (“Terms”) govern your access to and use of the Website and any products, services, features, content, or materials made available through it (collectively, the “Services”).

By accessing or using the Website or Services, or downloading any content or materials from the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cookie Policy, as amended from time to time.

If you do not agree to these Terms, you must not access or use the Website or Services.

For the purposes of these Terms:

• “User”, “you” or “your” means any person accessing or using the Website or Services.

• “Company Content” means all content, information, materials, trademarks, logos, designs, and other materials made available by or on behalf of Infifresh through the Website, including content in the House of Brands section, but excluding Third Party Content.

• “Third Party Content” means any third-party services, resources, content, information, materials, or links accessible through the Website or Services.

You must be at least 18 years old to access or use the Website or Services.

We reserve the right, at our sole discretion and without prior notice or liability, to modify, restrict, suspend, or terminate these Terms or your access to all or any part of the Website, Services, or Company Content at any time and for any reason.

The information and content available on the Website are provided for general informational purposes only and may not be complete, accurate, current, or suitable for any particular purpose.

Nothing on the Website constitutes or should be relied upon as legal, financial, technical, procurement, sales, investment, or other professional advice, or as a recommendation, solicitation, or offer to purchase or procure any fish, seafood, product, or service. Nothing on the Website creates or implies any buyer-seller relationship between you and Infifresh or any third party.

Information relating to products and services may vary by country and may not be available in all locations. Products and services may also be subject to different regulatory requirements in different jurisdictions. You are responsible for obtaining appropriate local information and ensuring compliance with applicable laws.

If access to or use of the Website or any of its content is unlawful in your jurisdiction, you must not access or use the Website.

We may amend, modify, add to, or remove provisions of these Terms at any time at our sole discretion. Changes will be effective upon posting on the Website. Your continued use of the Website following such changes constitutes your acceptance of the revised Terms.

You are responsible for reviewing the Terms periodically for updates.

The Website and Company Content, including all text, graphics, images, software, designs, trademarks, logos, and other materials, are owned by or licensed to Infifresh and are protected by applicable intellectual property laws.

Except as expressly permitted under these Terms, you may not copy, modify, reproduce, distribute, publish, display, perform, transmit, sell, license, create derivative works from, reverse engineer, scrape, frame, or otherwise exploit the Website or Company Content for any public or commercial purpose without our prior written consent.

You must not use data mining, robots, scraping, or similar data-gathering or extraction methods to access the Website. You must not circumvent any access restrictions, including by masking your IP address or using a proxy where access has been restricted.

All rights not expressly granted under these Terms are reserved by Infifresh and its licensors. Any unauthorised use may result in termination of your right to access the Website and Services, in addition to any other remedies available to us.

All Infifresh names, trademarks, logos, and service marks are the property of Infifresh or its respective licensors. Nothing in these Terms grants you any right or licence to use them without prior written permission.

You may use the Website only for lawful purposes and in compliance with all applicable laws.

You must not:

• introduce or transmit viruses, malware, trojans, worms, logic bombs, or other harmful code;

• access, interfere with, damage, or disrupt the Website, its servers, networks, software, or related systems without authorisation;

• undertake or facilitate any denial-of-service or distributed denial-of-service attack;

• attempt to gain unauthorised access to any part of the Website or its underlying systems; or

• use the Website for any unlawful, fraudulent, or abusive purpose.

We reserve the right to take appropriate legal action and disclose relevant information to law enforcement authorities where reasonably necessary to address any breach of these Terms.

You are solely responsible for complying with applicable export, import, and re-export laws and regulations. You must not download, use, export, or re-export Website content in violation of applicable laws or restrictions.

The Website may contain links to third-party websites, services, resources, or content. Such links are provided for convenience only and do not constitute an endorsement, approval, or recommendation by Infifresh.

We do not control or assume responsibility for the availability, accuracy, security, content, or practices of third-party websites or services. Your access to and use of any third-party website or content is at your own risk and subject to the applicable third party’s terms and policies.

To the extent permitted by law, Infifresh is not responsible or liable for any loss or damage arising from your access to or reliance on third-party websites, services, content, information, or materials.

You must not reproduce, distribute, or link to Website content from another website without our prior written permission.

Please read this section carefully as it limits or excludes certain liabilities of Infifresh.

8.1 Events Beyond Our Control

Infifresh will not be liable for any failure or delay in performing its obligations resulting from circumstances beyond its reasonable control, including governmental actions, terrorism, pandemics, epidemics, natural disasters, fire, flood, labour disputes, power failures, or internet or telecommunications disruptions.

8.2 Disclaimer

To the fullest extent permitted by applicable law, the Website, Services, Company Content, and Third Party Content are provided “as is” and “as available”, without warranties, representations, or conditions of any kind, whether express or implied.

Infifresh does not warrant or represent that:

• the Website or Services will be accurate, complete, current, reliable, secure, uninterrupted, or error-free;

• the Website will meet your requirements;

• any defects or errors will be corrected;

• the Website or its servers will be free from viruses or other harmful components; or

• any information, content, or results obtained through the Website will be accurate or reliable.

You are solely responsible for evaluating and accepting the risks associated with your use of the Website, Services, and any information or content made available through them.

Infifresh does not undertake to update the Website or its content and may modify, suspend, or discontinue the Website or any part of it at any time, with or without notice.

8.3 Limitation of Liability

To the fullest extent permitted by applicable law, Infifresh and its affiliates, subsidiaries, directors, officers, employees, agents, suppliers, licensors, and service providers will not be liable for any direct, indirect, incidental, special, exemplary, consequential, or other damages arising out of or relating to your access to or use of the Website, Services, or any linked website or content, including loss of profits, revenue, business, savings, data, or business interruption, whether arising in contract, tort, negligence, or otherwise, even if advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Infifresh and its affiliates, subsidiaries, directors, officers, employees, agents, suppliers, licensors, and service providers from and against any claims, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your breach of these Terms;

• your violation of applicable law or third-party rights; or

• your access to, use, or misuse of the Website, Services, or Company Content.

Infifresh reserves the right to assume the exclusive defence and control of any matter subject to indemnification, and you agree to reasonably cooperate with such defence.

You acknowledge that communications or information transmitted through the Website may not be secure or confidential. You should not submit confidential, proprietary, or commercially sensitive information through the Website unless expressly requested by Infifresh.

Unless otherwise agreed in writing, any information or material you voluntarily submit through the Website will be treated as non-confidential. By submitting such material, you grant Infifresh a worldwide, irrevocable, royalty-free licence to use, reproduce, modify, publish, distribute, display, perform, and otherwise use such material for lawful business purposes.

Any personal information submitted through the Website will be handled in accordance with our Privacy Policy.

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Infifresh regarding your use of the Website and Services and supersede any prior understandings relating to such use.

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision will be severed or limited to the extent necessary, and the remaining provisions will remain in full force and effect.

Our failure or delay in enforcing any provision of these Terms will not constitute a waiver of that provision or our right to enforce it later. Any waiver must be in writing.

No person other than you and Infifresh shall have any right to enforce these Terms.

To the extent permitted by applicable law, any claim arising out of or relating to your use of the Website or Services must be brought within one (1) year from the date on which the cause of action arose.

These Terms and any dispute arising out of or relating to them or your use of the Website or Services shall be governed by the laws of the Republic of India, without regard to conflict-of-law principles.

Subject to applicable law, the courts of Bengaluru, India shall have exclusive jurisdiction over any such dispute, and you consent to such jurisdiction.

The Website is operated and administered from India. Infifresh does not represent that the Website, Services, or Company Content are appropriate or available for use outside India.

If you access the Website from outside India, you do so at your own risk and are responsible for complying with all applicable local laws. Access to the Website from any jurisdiction where its content or use is unlawful is prohibited.

You must also comply with all applicable laws relating to the import, export, and re-export of any content, materials, products, or Services made available through the Website.

For questions regarding these Terms, please contact us at:

• Infifresh Foods Limited

• 10th Floor, Urban Vault Citrine

• Sy. No. 43/4, Sanjeevini Nagar

• Hebbal, Bellary Road

• Bengaluru 560092, India

Cookies are small text files stored on your device when you visit a website. They help websites recognise your device, remember preferences, improve functionality and understand how the Website is used.

Depending on their purpose, cookies may include:

• Strictly Necessary Cookies: Essential for the operation, security and basic functionality of the Website. These cookies generally cannot be disabled through our cookie preference tools.

• Performance/Analytics Cookies: Help us understand Website usage, including visits, pages viewed, navigation and performance, so that we can improve our Website and services.

• Functional Cookies: Remember preferences and settings to provide a more personalised and convenient experience.

• Targeting/Advertising Cookies: Used by us and our advertising partners to understand browsing activity, measure advertising effectiveness and, where permitted, deliver relevant or personalised advertising.

Cookies may also be classified by duration:

• Session Cookies: Remain on your device only during your browsing session and generally expire when you close your browser.

• Persistent Cookies: Remain on your device for a specified period or until deleted, and may remember preferences across multiple visits.

First-party cookies are placed directly by Infifresh to operate the Website, remember preferences, analyse usage and improve your experience.

Third-party cookies may be placed by service providers, analytics providers, advertising partners or embedded-content providers. These cookies may collect information about your browsing activity and are governed by the respective third party’s privacy or cookie policy.

We may use services such as Google Analytics, Firebase, Microsoft Clarity, Meta/Instagram Pixel and other similar technologies for analytics, advertising, remarketing and performance measurement, as applicable.

Third-party cookies are controlled by the respective third parties, and their use is subject to their applicable policies.

You can manage or disable cookies through our cookie preference tool, where available, or through your browser settings. You may also delete cookies already stored on your device.

Where required by applicable law, you will be provided with appropriate choices to accept, reject or manage non-essential cookies.

Disabling or rejecting certain cookies may affect the availability or functionality of some Website features.

We retain information collected through cookies only for as long as necessary to fulfil the purposes described in this Cookie Policy and our Privacy Policy, unless a longer period is required or permitted by law.

The retention periods for third-party cookies are determined by the relevant third parties and are described in their respective privacy or cookie policies.

Information collected through cookies that constitutes Personal Data will be handled in accordance with our Privacy Policy and applicable data protection laws.

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, technology, applicable laws or our practices. Any updated version will be posted on the Website with the revised “Last Updated” date.

If you have questions or concerns regarding this Cookie Policy or our use of cookies, please contact us using the contact details provided in our Privacy Policy.

Where this Cookie Policy is translated into local languages, the English version will prevail in the event of any inconsistency, to the extent permitted by applicable law.

This Privacy Policy contains the following sections:

• Definitions

• Information We Collect

• Cookies and Similar Technologies

• Purpose and Use of Information

• Financial Information

• Third-Party Websites

• Sharing and Transfer of Information

• Processing by Third Parties

• Children's Data and Data of Persons with Disabilities

• Cross-Border Data Transfers

• Your Rights as a Data Principal

• How to Exercise Your Rights

• Data Security

• Data Retention

• Data Breach Notification

• Consent and Withdrawal of Consent

• Grievance Redressal and Contact Details

For purposes of this Privacy Policy:

• “Infifresh Foods”, “we”, “us” or “our” means Infifresh Foods Limited and, where applicable, its subsidiaries, affiliates and group companies.

• “Website” means websites and mobile applications operated by Infifresh Foods that link to this Privacy Policy.

• “You”, “your” or “User” means any individual who accesses or interacts with the Website or Infifresh Foods, including customers, prospective customers, vendors, job applicants and business counterparties.

• “Personal Data” means data about an individual who is identifiable by or in relation to such data, as defined under applicable law, including the DPDP Act.

• “Non-Personal Information” means information that does not, by itself, identify an individual, such as certain IP addresses, cookies, device information, logs and usage data.

• “Information” means Personal Data and Non-Personal Information collectively.

• “Data Principal” and “Data Fiduciary” have the meanings assigned to them under the DPDP Law.

• “Data Processor”, “Processing” and “Significant Data Fiduciary” have the meanings assigned to them under applicable law.

Infifresh Foods acts as a Data Fiduciary in respect of Personal Data it processes through the Website.

1. Information You Provide

Depending on your interaction with us, we may collect:

• Contact and identification information: name, phone number, email address, billing or delivery address and similar identifiers.

• Customer and vendor information: company details, GST and FSSAI certificates, PAN, Aadhaar, bank account and IFSC details, MSME information and other onboarding or KYC information.

• Recruitment information: CV/resume, qualifications, employment history, references and information required for background verification.

• Communications: enquiries, feedback, survey responses, complaints, grievances and other information you voluntarily provide.

2. Information Collected Automatically

When you use the Website, we and our service providers may collect:

• IP address, device identifiers, operating system and browser information;

• pages viewed, links clicked, features used, session activity, referring URLs and engagement data; and

• technical, security and backend logs used to operate, secure and improve the Website.

We may use services such as Google Analytics, Firebase, Microsoft Clarity and Meta/Instagram Pixel for analytics, performance monitoring and, where applicable, advertising.

3. Information from Third Parties

We may receive Information from service providers and other third parties, including hosting and infrastructure providers, analytics and advertising partners, payment processors, and identity or background verification providers.

4. Failure to Provide Information

Certain Personal Data may be necessary to onboard you, process orders or payments, comply with legal requirements or respond to requests. If you do not provide such information, or withdraw consent where consent is the basis for processing, we may be unable to provide certain services or features.

We use cookies and similar technologies for website functionality, analytics, performance monitoring and, where applicable, advertising and remarketing.

We may use first- and third-party technologies, including Google Analytics, Firebase, Microsoft Clarity and Meta/Instagram Pixel. Where required by law, we will obtain consent before using non-essential cookies or tracking technologies and provide appropriate preference controls.

You may manage or disable cookies through your browser or available opt-out tools. Disabling certain cookies may affect Website functionality.

Third-party technologies may be governed by their respective privacy policies, including:

• Google: policies.google.com/privacy

• Facebook/Meta: www.facebook.com/privacy/explanation

• LinkedIn: www.linkedin.com/legal/privacy-policy

• YouTube: policies.google.com/privacy

• X: twitter.com/en/privacy

We may collect and process Information for the following purposes:

• customer and vendor onboarding, KYC and verification;

• order processing, delivery, invoicing, billing and payments;

• operating, maintaining and improving the Website and services;

• customer support and service-related communications;

• marketing and promotional communications, subject to applicable law and consent requirements;

• recruitment and assessment of job applications;

• legal, regulatory, compliance, fraud prevention and security purposes;

• analytics, research, business intelligence and service improvement, including aggregation or anonymization where appropriate; and

• any other purpose disclosed at the time of collection or reasonably related to the above purposes and permitted by applicable law.

Payments may be processed through payment gateways or banking channels. Payment information, including bank, card or net-banking details, may be handled directly by the relevant payment provider in accordance with its privacy policy and applicable security standards.

We may receive limited payment information necessary to confirm transactions, issue invoices, reconcile payments and address disputes or chargebacks.

The Website may contain links to or integrations with third-party websites or services. Their collection and use of Information are governed by their own terms and privacy policies. Infifresh Foods is not responsible for the content or privacy practices of third-party websites, and you access them at your own risk.

We do not sell, rent or trade your Personal Data to third parties for their independent marketing or monetization purposes, except where permitted by law or otherwise described in this Privacy Policy.

We may share or transfer Information with:

• service providers, including hosting, infrastructure, technology, analytics, logistics and payment providers;

• affiliates and group companies, where necessary to provide or support our services;

• government authorities, regulators and law enforcement, where required by law or legal process or necessary to protect rights, safety or property;

• professional advisers and other authorised parties, where reasonably necessary for our business or legal purposes; and

• successors or counterparties in corporate transactions, including mergers, acquisitions, restructurings or sale of assets.

We require relevant service providers and processors to handle Personal Data in accordance with applicable law and appropriate contractual and security safeguards.

We may appoint third-party processors for hosting, analytics, logistics, payments, marketing, security and other business functions. Such processors may access or process Personal Data only as necessary for the relevant services and subject to applicable contractual and legal requirements.

We may also disclose Information where necessary to comply with law, enforce our rights or defend legal claims.

The Website is not intended for unsupervised use by persons under 18 years of age. We do not knowingly collect Personal Data from children without legally required parental or guardian consent.

Where applicable law requires additional protections for children or persons with disabilities who have lawful guardians, we will comply with those requirements, including obtaining required consent and avoiding prohibited tracking, behavioural monitoring or targeted advertising.

If you believe that Personal Data of a child has been provided to us improperly, please contact us using the details in Section Q.

Personal Data may be processed or stored outside India by our service providers or affiliates where necessary for hosting, infrastructure, analytics, security or service delivery.

Where required, we will implement appropriate contractual, technical and organisational safeguards and comply with applicable restrictions on international transfers under the DPDP Law and other applicable laws.

EU/EEA

Where GDPR applies to our processing of Personal Data, we will comply with applicable GDPR requirements. Subject to applicable law, EU/EEA individuals may have rights including access, correction, erasure, restriction, objection, data portability and rights relating to automated decision-making.

Illinois, USA

Where applicable to our processing of Personal Data in Illinois, we will comply with applicable requirements, including the Illinois Personal Information Protection Act and Biometric Information Privacy Act, where relevant.

Subject to applicable law and its limitations, you may have the following rights:

• Access: request information regarding Personal Data processed by us.

• Correction and Erasure: request correction, updating or deletion of Personal Data, where permitted.

• Grievance Redressal: raise concerns regarding our processing of Personal Data.

• Nomination: nominate another individual to exercise your rights in accordance with applicable law.

• Withdrawal of Consent: withdraw consent where processing is based on consent.

These rights may be subject to applicable legal limitations, exemptions and retention requirements.

You may exercise your rights by contacting us using the details in Section Q or through any self-service mechanism we may provide.

We may verify your identity before processing a request. Requests will be handled within the timelines prescribed by applicable law. We may refuse or limit a request where permitted or required by law.

We maintain reasonable technical and organisational measures to protect Personal Data against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include encryption, access controls, authentication, logging and monitoring, security assessments, incident-response procedures, employee training and confidentiality obligations.

We also require relevant processors and service providers to implement appropriate security measures consistent with applicable law.

We retain Personal Data only for as long as necessary for the purposes for which it was collected, including providing services, complying with legal and regulatory obligations, resolving disputes, enforcing agreements, and maintaining security and business records.

When Personal Data is no longer required or legally permissible to retain, we will securely delete, anonymize or otherwise dispose of it in accordance with our retention policies and applicable law.

Where required by applicable law, security-related logs will be retained for the prescribed period.

If you become aware of any suspected unauthorised access, disclosure, loss or misuse of your Personal Data, please notify us using the contact details in Section Q.

In the event of a Personal Data breach, we will take reasonable steps to contain, investigate and mitigate the breach and make notifications to the Data Protection Board of India and affected Data Principals where required by applicable law.

Where processing is based on consent, you may withdraw your consent at any time by contacting us using the details in Section Q or through available self-service mechanisms.

Withdrawal of consent will not affect processing already undertaken lawfully and may affect our ability to provide certain services. We may continue processing where required or otherwise permitted by law, including for compliance, dispute resolution or protection of our legal rights.

For questions, concerns or grievances regarding this Privacy Policy or our processing of Personal Data, please contact:

• Grievance Officer: Sadakath Usman

• Email: privacy.grievance@captainfresh.in

• Telephone: +91 70220 83999

• Registered Office: Infifresh Foods Limited, 10th Floor, Urban Vault Citrine, Sy. No. 43/4, Sanjeevini Nagar, Hebbal, Bellary Road, Bengaluru 560092, India.

We will address grievances within the timelines prescribed under applicable law.

Where permitted by applicable law, you may escalate unresolved grievances to the Data Protection Board of India or other competent authority.

This Privacy Policy is governed by the applicable laws of India, subject to any mandatory rights or protections applicable to individuals in other jurisdictions.